Ashwin took to social media to express his displeasure, stating, “This is becoming a regular menace @IndiGo6E.My recent experience with them through a third-party booking platform was terrible. They make you pay and then end up doing whatever they choose to do. Not sure if it’s a scam! Heyyy, who is ever going to pull them up??? All we can do is not trust them. Even if you pay, they won’t give your blocked seats. Don’t waste your time or energy.”
The off-spinner’s remarks come in the wake of a similar complaint from cricket commentator Harsha Bhogle, who recently detailed an incident involving an elderly couple on his flight.
Bhogle described the situation on X, highlighting the stress caused to the elderly couple: “An elderly couple on my flight had paid for seats in row 4 so they wouldn’t have to walk much. Without an explanation, #Indigo changed it to seat 19. The gentleman was going to struggle to walk till row 19 in a narrow passage. But who cares. A few people had to make a noise, point out the immorality and only then, thanks to the pleasant cabin crew, were the original seats restored.”
He further criticized IndiGo’s customer service, mentioning, “The elderly lady was meekly complaining about how this is a common occurrence and how it is stressful for people their age to travel #Indigo. ‘I wish they didn’t have a monopoly,’ she said. Such a pity.”
Bhogle’s and Ashwin’s criticisms have brought to light issues with IndiGo’s seat allocation policies, particularly regarding the treatment of elderly passengers and the effectiveness of advance seat reservations. Both have called for greater accountability and sensitivity from the airline, urging them to prioritize passenger comfort and uphold their booking commitments.
